jay99's Privacy Policy

jay99 may collect the following types of information to operate its services properly:

1.1 Personal Identification Information

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID or passport number (where identity verification is required)
• Residential address

1.2 Financial Information

• Relevant details related to bKash, Nagad, Rocket, or bank accounts (for transaction verification)
• Deposit and withdrawal history
• Transaction amounts and methods

1.3 Technical Information

• IP address and device identifiers
• Browser type and version
• User activity logs and session data
• Information collected from cookies and similar tracking technologies

jay99 collects and uses your personal information for the following legitimate purposes:

• To complete account registration and identity verification
• To process financial transactions and prevent fraud
• To provide customer service and technical support
• To comply with responsible gaming guidelines and prevent problem gambling
• To ensure the security and integrity of the platform
• To meet applicable legal obligations
• To improve your experience and provide relevant offers
• To analyze and develop platform services

We use your information only for the specific purposes listed above. jay99 never sells your information to third parties for marketing purposes without your consent.

jay99 places the highest importance on protecting your personal information. We apply industry-standard security measures:

3.1 Technical Security

• All data transfers are secured through SSL (Secure Socket Layer) encryption technology
• Sensitive information is stored in encrypted form on secured servers
• Firewalls and access control systems are maintained to prevent unauthorized access
• Regular security audits are conducted

3.2 Organizational Security

• Only authorized personnel may access your personal information
• All staff receive regular training on data protection
• Data access is restricted on a need-to-know basis

The period for which data is retained is determined by legal requirements and business purposes. Data may be retained for a specified period even after an account is closed.

jay99 does not generally share your personal information with third parties. However, data may be shared in the following limited circumstances:

4.1 Service Providers

Only relevant information is shared with service provider partners such as payment processors (bKash, Nagad, Rocket), technical infrastructure providers, and customer service providers. These partners are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

Information may be disclosed to meet legal requirements in response to court orders, legal investigations, or valid requests from regulatory bodies.

4.3 Fraud Prevention

Information may be provided to relevant authorities when necessary to prevent and investigate financial fraud, money laundering, or other unlawful activities.

The jay99 platform uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Use of Cookies

• To maintain your login session and remember your preferences
• To analyze and improve platform performance
• For security verification and fraud prevention
• To provide you with a personalized experience

5.2 Cookie Controls

You can manage cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the platform.

jay99 believes that your data protection rights should always be upheld. You have the following rights:

6.1 Right of Access

You can find out what information jay99 holds about you and how it is being used. Contact our support team to request this information.

6.2 Right to Rectification

If your account contains any incorrect or outdated information, you may request that it be corrected.

6.3 Right to Erasure

In certain circumstances and within the limits of legal obligations, you may request that your personal information be deleted.

6.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes. You may opt out of marketing communications at any time.

To exercise any of the above rights, contact us directly. We provide support 24/7 via Bengali live chat and email.

jay99 is a responsible platform. This platform is intended solely for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21. If data belonging to a minor is found in our system, it will be deleted immediately and the associated account will be closed.

If a parent or guardian suspects that their child has created an account on this platform, please contact our support team.

Your data may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that:

• Data transfers are carried out in accordance with industry-standard security protocols
• The receiving country or organization maintains adequate data protection standards
• Applicable agreements and legal arrangements governing international data transfers are applied

jay99 reserves the right to update this privacy policy as needed. If any significant changes are made, we will post a notice on the platform and update the "Last updated" date at the top of the policy.

Continued use of the platform after any changes will be considered as your acceptance of the new policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team:

• Via 24/7 Bengali live chat support
• Email: [email protected]

We will process your request as quickly as possible. For complex data protection requests, identity verification may be required.

For more information, visit our FAQ page or read our Responsible Gaming Guidelines.