jay99 Terms and Conditions

1 General Provisions and Introduction

These terms and conditions ("Terms") form a binding legal agreement between jay99 ("Platform", "we", "our") and any user of this website ("you", "member"). By using the jay99.cam website or any of its services, you confirm that you have fully read, understood, and agreed to all provisions of these Terms.

jay99 is an online casino and sports betting platform operated specifically for players in Bangladesh. The platform operates using SSL encryption and fair play principles to ensure every member has a safe and fair gaming experience.

2 Eligibility and Account Registration

To open an account and use services at jay99, the following conditions must be met:

1. You must be 21 years of age or older. Proof of identity may be requested to verify your age.
2. Each individual may open only one account. Opening multiple accounts is strictly prohibited.
3. All information provided at the time of account registration must be accurate, complete, and up to date.
4. It is the member's own responsibility to keep their account password and login details completely confidential.
5. Opening an account under someone else's name or with a false identity is strictly prohibited.
6. Accounts may not be transferred to or rented out to third parties.

3 Deposit Terms and Conditions

The following rules apply when depositing funds at jay99:

• The minimum deposit amount is ৳200 (applicable for all payment methods).
• Accepted payment methods: bKash, Nagad, Rocket, and Bank Transfer.
• Deposits must be made from the member's own registered payment account.
• Depositing through a third party, or using a third party's card or account, is prohibited.
• If there is any discrepancy in the deposit amount, please contact us via live chat.
• jay99 reserves the right to hold any deposit if money laundering or illegal activity is suspected.

Each deposit transaction is automatically reflected in the system once completed. If there is a delay for any reason, please contact the support team.

4 Withdrawal Terms and Conditions

The following provisions apply to withdrawing winnings and deposited funds:

• The minimum withdrawal amount is ৳500.
• After successful verification, withdrawals are generally processed within 1 hour.
• Withdrawals can only be made to the same payment method used for the deposit.
• Large withdrawals may be held until the account is fully verified.
• Withdrawal is not possible while active bonus wagering requirements remain unmet — see Section 5 for details.
• In cases of suspicious activity, jay99 may request additional verification.

5 Bonus and Promotion Terms and Conditions

5.1 Welcome Bonus

New members will receive a 100% match bonus on their first deposit, up to a maximum of ৳5,000. A minimum deposit of ৳200 is required to receive this bonus.

5.2 Wagering Requirements

A 15x wagering requirement applies to the welcome bonus. This means the bonus amount must be wagered 15 times before a withdrawal can be made. Example: if you receive a ৳1,000 bonus, a total of ৳15,000 must be wagered.

5.3 VIP Cashback Program

jay99 has three VIP tiers, each offering weekly cashback:

• Bronze: up to 0.5% weekly cashback
• Silver: up to 1.0% weekly cashback
• Gold: up to 1.5% weekly cashback

Members can advance to higher tiers through regular play and activity on the platform. VIP tier determination is entirely at jay99's discretion.

5.4 General Bonus Policy

• Each member may claim each promotion only once.
• If bonus abuse or bonus hunting is suspected, the bonus may be cancelled and the account may be suspended.
• Bonus funds are not directly withdrawable; withdrawal is only possible after the wagering requirements have been met.
• jay99 reserves the right to modify or cancel any promotion at any time.

6 Fair Use and Prohibited Activities

The following activities are strictly prohibited when using jay99's services:

• Engaging in any form of fraud, deception, or illegal activity.
• Attempting to influence game outcomes using software, bots, scripts, or automation tools.
• Attempting to access another member's account without authorization.
• Operating multiple accounts by the same individual.
• Using the platform for money laundering or to legitimize funds from illegal sources.
• Attempting to interfere with the platform's systems or servers without authorization.
• Harassing, threatening, or abusing other members or staff.

7 Gaming Rules

All games operated at jay99 — slots, live casino, fishing games, sports betting, and others — are governed by the individual rules of each game.

• The rules for each game are detailed in the relevant game interface.
• A game result may be voided due to a technical error, and the bet will be returned.
• If the internet connection is lost during a game, the game result will be determined according to the server record.
• Maximum bet limits apply to each game; bets placed in excess of the limit may be voided.
• For sports betting, winning bets will only be settled after the official result is announced.
• Always play responsibly in Aviator (Spribe), Fortune Tiger (PG Soft), Gates of Olympus (Pragmatic Play), and all other games.

jay99 is committed to maintaining a fair and transparent gaming environment. All game provider software and random number generators (RNG) ensure impartiality.

8 Account Verification and KYC Policy

jay99 follows a "Know Your Customer" (KYC) policy in line with international standards. Identity verification may be required in the following situations:

• When applying to withdraw a significant amount for the first time.
• When unusual activity is detected on the account.
• When inconsistencies are found in the information provided.

Documents required for verification: a copy of a National ID (NID) or passport, and proof of ownership of the payment method. Withdrawals may be suspended until verification is complete.

9 Account Closure and Suspension

jay99 may suspend or permanently close a member's account in the following situations:

• If any provision of these terms is violated.
• If fraud or deceptive activity is suspected.
• If it is proven that the account was opened using a false identity or with a concealed age.
• After a prolonged period of inactivity (more than 12 months).
• At the member's own request.

Members may also contact the support team at any time to close their account. When an account is closed at the member's own request, the opportunity to withdraw any valid balance will be provided.

10 Responsible Gaming

jay99 places the highest priority on responsible gaming. We believe entertainment should be enjoyable — never harmful.

• Members can set their own daily, weekly, or monthly betting limits.
• A temporary account pause ("cooling-off") for a specified period is available when needed.
• Taking a longer break is possible through self-exclusion.
• If you feel you may have a gambling problem, please contact support immediately.

For more information, visit our Responsible Gaming page. This site is for those aged 21 and above only.

11 Privacy and Data Protection

jay99 is committed to protecting the personal information of its members. To learn more about our policies on collecting, using, and storing data, please read the Privacy Policy page.

• All personal information is protected through SSL encryption.
• Data is not sold to third parties.
• Information may be provided to authorities where legally required.
• Members may request to view or correct their stored information.

12 Limitation of Liability

jay99 is not liable for the following:

• Losses caused by the member's internet connection being lost.
• Issues caused by problems with the member's device or software.
• Delays caused by unexpected technical errors (however, affected bets will be refunded).
• Situations arising from a member's negligence or intentional misuse.
• Failure of third-party software or services.

Under applicable law, jay99's maximum liability shall in no circumstances exceed the total amount deposited by the member during the relevant period.

13 Dispute Resolution

Any disputes or complaints can be resolved through the following process:

1. Direct Contact: First, reach us via 24/7 live chat or by email at [email protected].
2. Formal Complaint: If the issue is not resolved through general support, a formal complaint may be submitted.
3. Review: jay99 will review each complaint impartially and communicate its decision.

In disputes regarding game results, server logs will be considered the final evidence. Betting history is always available in the member's account.

14 Changes and Amendments

jay99 reserves the right to change or amend these terms and conditions at any time. When changes are made:

• The updated terms will be published on this page and the "Last Updated" date will change.
• For significant changes, members may be notified by email or through site notifications.
• Continued use of the platform after changes have been made will be considered acceptance of the new terms.
• If you do not accept the new terms, please request that your account be closed.

15 Contact

If you have any questions or comments about these terms, please contact us:

• 24/7 Bengali Live Chat Support (via the platform)
• [email protected]

Our support team provides assistance in Bengali 7 days a week, 24 hours a day.